Poor and Shameful Poor Service from Hollard Insurance : Claim 920532

<p>On Friday 2016.09.23 I confirmed with Hollard who notified me that when I booked my car I would be allocated a rental vehicle. As per the telephonic agreement and arrangement ,booked my car in at the panel beater in Midrand though I lived in the north east of Johannesburg working in Pretoria. The rental car company was gage car hire, who I had never heard of before. I had my suspicions and wondered if they were reputable enough. There was a commitment that the rental car would be delivered to my initial location at the panel beaters, no such commitment was executed on. I was carless, and needed to find my way to the tempest car hire branch and when I arrived I was rudely swept to the side when I requested to see the manager. The manger was dis-interested and had the audacity to insist that they have no such recorded request form GAGE car hire. When I communicate that I would contact my insurer all of a sudden an e-mail was readily available with the car rental information and she reluctantly apologies for misunderstanding my initial service request. Needless to say a car was not ready for me, but I conceded due to my commitment at work took the car, a hyndai i20. On the way to work I noticed how unclean the car was and the uneven drive I had. I spoke to hollard and advised that I was dissatisfied with the vehicle and that I would be returning it. I insisted not to deal with the same rental company , this request was ignored. GAGE call and misrepresent their intentions as if they were suddenly customer centric. Once again hollard, called and promised to resolve my problem. They contacted GAGE again who contacted first car rental who turned out to be a worse joke than tempest. At that point when a dirty and almost rusty ford figo with rusty metal pieces was delivered to me I surrendered and took the gautrain bus, then the gautrain to Marlboro station where a family picked me up while I am still covered my insurance, while a paid tempest car hire a service fee of R1250.00 was is still not refunded to me. Legally and as per my insurance policy, the insurer is obliged to provide a rental company and hollard is liable to respond to my claim no : 920532.When I studied the hollard website and came across these noble and heart-warming words and conceded that I was intentionally been taken for a ride of delusion and deceit…” As a Hollard customer, you can expect to be treated with respect, dignity and above all, a sense of common humanity. We expect to be held to the highest standards and while we certainly can’t claim to always get it right, we’ll try our absolute best to live up to your expectations. ”When I read this I thought to the call centre and read to the staff of Hollard, their so called trusted partners , peers and work mates at GAGE and First Rental car hire. I wonder if the 15 member exco ever take the time to audit the practices ad behaviours of their employees, and from a brand equity perspective it would be interesting to understand how Heidi Brauer, Chief Marketing Officer of hollard would respond to this complaint, if ever she would hear of it. However hollard since Friday and up to this very hour on 2016.09.28 ,has over overpromised and grossly under delivered on each agreement and service promises and continued to so for the collective 5 calls that I received, 7 calls from gage car hire and 3 calls from first car rental. At one point I thought I was working for a central call centre for all these entities repeating myself as if I would the mascot ad brand ambassador for each.What a poor showing for a company that claims to be South Africa's largest privately-owned insurance group. I will be taking this up with the insurance ombudsman for the negation of a mutual agreement, placing me physical at risk from a transport and mobility perspective whilst collecting payment form me monthly, and encouraging bullying from the so called industry partners and misrepresentation the products and services. This morning on 2016.09.29 I was unable to travel to work because of the incompetence of hollard staff. My safety and security has been compromised. I will actively discourage colleagues, friends and family from doing business with hollard insurance. Be careful south Africa you are being duped and professionally deceived.</p> <p> </p>