1 reviews | Active since Oct 2015
Policy Review
I received a anniversay letter from Hollard Insurance to inform me that my anniversary date is coming up and the policy has been reviewed. They have increased my premium by R300 as of 01/12/2015. When I phoned them to query as to why it is going up by so much, as I have been with them since 2012 and haven't had any claims and I have my license for more than 10 years, the consultant said that the premium is correct and part prices have increased. I explained that your car value depreciates, it doesn't increase. they insisted that there is nothing they can do and loooking at my policy the way it is, they are not going to drop the premium.<br> I have in the meantime got comparritive quotes for much less than what they are offering me.<br> <br> I just feel that they have very bad service, due to the fact that they can't consider dropping the premium by looking at my insurance history and claim record. I have a very good record and have had insurance since 2003 and only 1 claim.<br> <br> When I asked to speak to a person at a higher level, the lady insisted that she is the person who deals with the discounts on policies and there is nothing they can do!
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly to explain your increase in detail.
Kind Regards
Lynne Lawrence
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We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly to explain your increase in detail.
Kind Regards
Lynne Lawrence
***
