please update my policy accordingly

I moved on the 30th of Jan 2016.I phoned hollard on the 28th of Jan and spoke to Nokuthula advising her of the change in risk address effective the 30th of Jan and also an additional cellphone that had to be added.She told me she coudln' give me a quote on my premium and was to get back to me before the end of the day.I finally phoned back today because nothing was being done and she later sent me a schedule with an increased premium (R189 from R183) on the contents (why is this so because the security is better where i stay now and the sum insured is still the same?) and the cellphone has not been added?The change is effective 9 Feb 2016 but i clearly expained to her that i was moving on the 30th of Jan?What happens if i want to report a loss that occured yesterday and my risk address is effective today?Can she sort out the mess and send me a schedule updated as per my call made on the 28th of Jan 2016...please!!I phoned her in the mornong and she put me on hold for more than 5 minutes before coming back to say that she couldnt help me then.Later on i received a schedule with stuff to be added missing