Phone insurance

I can't believe how pathetic the Hollard insurance company is, on the 22th of June 2020 I made a claim for my phone when ever I called they kept telling me they don't have credit in Gateway for phones ,after they told me to go there for a phone. I then kept calling to find out if they got credit and the worse part when you call you first listen to their robot that tells you about the insurance then wait to talk to a consultant when you finally get to speak to someone they tell you about the terms and conditions then only talk about what you called for I spoke to one of the consultants Phumlani Sithole in the middle of July and they told me to keep calling to check which I did for the past 2 months I called today and spoke to Daniel Nku he told me that he will send a email to his manager and that is what they always say but I told him I won't even expect his call because when ever I call them they say the same thing but never called not even once I am now tired of spending money on airtime and the manager in Pinetown told me the only thing he can help me with is to make me call, now I don't know what to do in order to get this right I have run out out of options because I pay faithfully and this is the treatment Im getting from them.