Phone claim

Good day

ID ***

I lost my phone a month ago. When phoning Cell C to block my cell number, The service provider tells me they cannot block my number, because i should load airtime or make calls from that cell number. I was using sim 2 as my main sim card. Cell c is refusing to give me a letter stating why my sim card cannot be block,

They want the insurer to request the letter

The agent i have been dealing with is Nthabiseng.

She cannot assit me.

I Please tell me what muat i do for this claim to go through, im in desperate need of a new phone

If my claim cannot go through, please refund me back all my money back,

Please contact me asap on ***

Regards

Verooshan reddy