Phone broken

<p>This is now a month since the phone was reported. First they said they will pay out the phone. Then they said now it was a system error and they need to fix the phone. Almost a monht later and no courier came to collect the phone but the insurance told me that the phone is almost fixed at the technical department. Spoke this Morning to Veronica Motswana who told me that the previous operators was confused. I need this phone replaced as this is now a mont already. Poor service and different excuses every day.</p>