Perhaps I can get feedback through this medium

<p>Submitted our claim on 22 November and then followed up per email on 24 November, email read. Called numerous times on 23rd, 24th and 25th, only to get engaged tone or endless ringing. </p> <p>If the consultant is ill could someone else please give help?</p> <p>Could the email be acknowledged and feedback on the claim please be given?</p> <p>Thanks</p>