PEB/CASE/*** ; Non Payment of settlement

Item: Hollard Insurance
Rating: 1
Author: luvomafunda L

We reached a settlement on a claim from hollard on the 5/02/2024 and agreed on a payment in 7 days. There are emails to this regard. Up until today, we have not received any payment. This is not what was agreed on and Hollard negotiated in bad faith as far as i am concerned. I cannot get my vehicle booked in for fixing due to this issue of non payment.

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Replies (1)

Hollard Insurance's replyOfficial

16 Feb 2024, 16:16

Hello Luvo

Thank you for bringing this to our attention. We are sorry about the poor service experienced.

Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.

Regards

Hollard Insure Customer & Broker Experience team.

Hollard Insurance's reply16 Feb 2024, 16:16

Official

Hello Luvo

Thank you for bringing this to our attention. We are sorry about the poor service experienced.

Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.

Regards

Hollard Insure Customer & Broker Experience team.