PAY BACK THE MONEY

hi i had a accident with one of your customers they drove into the back of my car in September 2023 i then tried to claim 3rd party the policy holder told me they spoke to the insurance and i must claim it from my insurance and then the insurance companies will sort it out amongst each other so i have paid the R4000.00 excess now its being dragged out to get my excess back from the insurance. as the accident was your clients fault as his states his brakes failed in the wet weather i have a copy of the police report. the reference i have received from the clients broker is NGM02953 i want this sorted out as soon as possible other wise i will take this story to the newspapers and insurance ombudsman