paws24

<p>Who ever is running this div of Hollard really needs to be a bit more hands on. I've never had a single claim where things went smoothly, it's either short paid or not paid at all and then the system gets blamed or your benifits is used up. where they pay 2 out 3 dogs yearly check up. Why am i paying for 3 but only get benifit of 2????? and a yearly check up is only done once a year. Where was this used up. Got an mail on 30 June "2 - 3 working days for payment back to my account" i've still not received anything. My 1st claim i put in for a neuter i was only paid 70% of the claim and when i phoned "o sorry our system" I'M DONT HEARING "SORRY OUR SYSTEM" I'VE SENT AN MAIL, CANCELL MY SERICE, I'M NOT PAYING R600 A MONTH FOR REALLY LOW BEYOND WORDS SERVICE, NEVER AGAIN!!! This impacts me even using Hollard for any other type of insurance in the future. I've put a stop on my debit order. As per my legal adviser "Paws24 is not keeping up to there end in paying out a claim in a set amount of time after all documents was submitted, therefor cancelling a claim in a set time frame on a contract is null and void - Once the supplier party of the contract is not adheared to, the receiver or user is not bounded in the same nature of matter, in other words, Paws24 (Hollard) has not paid you as per your agreement, you can cancell payment. You are now cancelling a service as you are not getting what you signed up for."</p>