Pathetic unprofesional service on vehicle claim

<p>I registered a vehicle accident claim 01/12/2016 and it was approved on the 12 Dec - the vehicle was written off and the retail value to be paid out i had to at my expense courier the vehicle documents to them and then they advised they needed to collect the vehicle first before payment could be finalised only to find out when the claim was approved this was not arranged so I had had to ask them to collect the vehicle only the weekend after driving the damaged vehicle i was stranded at my work the saturday afternoon and called hollard to arrange tow truck which only arrived 2.5 hiours later, then two trucks arrived and they had a huge argument over who should take the vehicle over 3hrs later the vehicle was towed and i got home, Hollard is conveniently notopen on weekens so i was stuck without a vehicle the weekend i had to at my expense huire a vehicle till monday when they opened which they refuse to re-imburse for On 20/12/2016Hollard advisor confirmed payment was made and will take two working days to reflect well it is 28/12/2016 NO PAYMENT has been done. the car hire they will only approve 2-3 days at a time leaving me not knmowing what is happening and if i will have transport. - they confirmed this morn due to a system glitch the payment nhas not been done and they will be processing this morn and they will extend the car hire till friday 30/12 which is pathetic with it being new years weekend how on earth do you expect me to source a car over this period not to mention i will be stranded again with no vehicle - I have 30 days car hire available and I want this to be extended with decent time frame to allow me to arrange another vehicle. secondly I want to be re-imbursed for the car hire I had to pay - I am disgusted at the service from hollard and will most definatly spread the word of just how incompetant they are and will cancel this policy the moment this payment has been finalized. You leave your clients stranded over the festive period and all you can say is sorry this is pathetic I have a ill husband who has suffered a stroke and brain aneurysm and I need transport in case of emergency not to mention the emotional stress that i am beiong placed under this is shocking SHOCKING</p> <p>I am still awaiting a manager to call me back to extend the car hire which i only have till friday 30/12 and then once again they are closed the weekend till tues with the holidays and even if the money is paid in im working through the festive period and need to get to work how do I find a vehicle in this period</p>