PATHETIC STUFF / RYIYAD THE **** TEAM LEADER

My policy number is ********** ********** 177, Miss LY Gasa. My laptop was ****** mid August and contacted Finrite to report the matter. Was advised to submit all the necessary documentation and pay an access of R600 which I did. Fast forward, two weeks later, I was advised my claim has been authorised and a payment will be in my account to purchase a new one. Since then, I have been contacting their Call Center agents, who have told me in 72 hours. The next day for 2 weeks. I finally spoke to Ryiyad on the 22/09/2017 and apologised, told me that infact it was sent for authorisation and yet to be released for payment. I was so upset and told me that different agents for the past two weeks told me it had already been authorised, if every different agent is giving the wrong information---then the whole stuff is ***********, how are they running a business. He assured me that Monday, that payment would have cleared which was yesterday on the 02/10/2017. I phoned yesterday afternoon, spoke to Bianca and asked to speak to the manager which i was told it Ryiyad. He was on another call and therefore could not speak to me. I asked for a call back of which today I am still waiting for. The bottom line is no payment has been made into my account yet to purchase another laptop . Why do we pay premiums in time, timeosly if this is the service we receive, appauling is an understatement. I am at my withes end with Hollard Finrite and this is not the first time, their car insurance was a nightmare to deal with. PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!