pathetic service recieved from hollard

not impressed with hollard as i have done a motor vehicle claim on my vehicle and havent recieved good communication from anna . i then spoke to numerous other consultants regarding this claim and finally after 3 weeks of beating around the bush i arrived at neo the supervisor, the vehicle claim had been approved and i have requested a buyback after writeoff and was promised my vehicle today . neo now is apparently too busy to take our calls and still no vehicle , now am i supposed to wait another 3 weeks or who can i speak to higher to resolve this pathetic service?!? WILL NOT RECOMMEND HOLLARD EVER!