Pathetic service - Policy ***

I have a policy with Hollard (Inception - April 2004). I currently pay +/-R998. (2 Cars and household), logged onto the hippo website for insurance quotes & received a Hollard quote for R780.I was assisted & given a cheaper rate R887, accepted and new policy documentation was emailed to me (03/082015). My risk address changed and was captured by Hollard. I needed further clarity & called their call center for assistance (06/08/2015). I was asked to verifiy information about my car, (engine number / VIN etc). My Risk address was not updated however it was on my policy doc, The consultant captured and updated the information. Risk address, Car type (Coupe) and car information(engine number / VIN etc).She called Transunion I was given the retail value of car 2 & she quoted me a cheaper for car 2,. (Car 2=R303.22 and policy amount= R784). (Numbuzwe). She called me at 16.37pm to tell me that Hollard made a mistake with the cheaper quote, I questioned them to what mistake was as my policy has not changed since 2004, accept for the risk address which was updated on 03 Aug 2015. She said the SYSTEM did not update my risk address and car 2 details thus this resulted in a cheaper quote. <br>