Pathetic Service or actually no Servicee

I submitted a hospital claims on the 18 October 2017. Trying to get feedback on this seemed fruitless.Get promised that consultants will phone me back same day still but just not happening.Try to phone contact centre..they answer eventually then verify your details ..then put on hold again.No one answering just music playing in your ear.This happened 3 days in a row now where I been put on hold for more than 20 minutes every time and still get no one responding on other end.Logged complaint on their website and requested someone to phone me about my claim submissions but no response.Can't say this is bad service because it is no service.Funny how the representatives hunts us down on cellphones to sell the insurance products but just try and claim...well then you can't get hold of them to assist.