Pathetic service from Hollard t/a Finrite

I am so furious with Hollard t/a Finrite. I insured my laptop in 2013 with them and have been paying from 2013 to March 2019. My laptop got ****** which i put through a claim 18 March 2019. The claim was authorised as a cash payout the 13th April which i paid the excess fee on the 9th April 2019 as they wanted the excess to be paid before they authorise. I was promised it will be paid 5-7 days. After 7 days i called and they gave me the excuse of all the public holidays and it will be paid by 23rd April 2019. I called thrice that week and they then said the call centre agent did not send my information to the accounts department so they said i must wait another 5-7 days which i did. I called the 3rd May 2019 and spoke to the supervisor on shift and she promised the cash payout will be made the 6th May 2019. I still received nothing. I called back the 6th May 2019 and the call centre agent said the money will be paid Friday the 10th May 2019, i asked to speak to the manager and his always busy or on a call he will call me back which he never did. i called again this morning asking to speak to Riaad the manager and his not available. I am furious as what have i been paying for 6 years and why did i pay the excess fee if they not planning to pay my cash payout. I will never ever recommend them to anyone to use to insure anything. This is really pathetic service and excuse for a company.