Pathetic service from Hollard MotorXtender (motor warranty)

I took up a motor warranty Xtender with Hollard. Thinking this was a big company, I was absolutely disgusted at their service.

Hollard is not giving me any feedbcack whatsoever, it is myself who has to follow up with Hollard on a daily basis and it is as if no one is working on my claim. My car was towed into BMW on the 21st November 2017 and to this day Hollard has not actioned anything and/or given any feedback. Such utter disrespect for their clients.

I have been calling Hollard every day since the 21st of November and now again as usual and waited to go through to the call centre personnel only to have the phone hanged up after holding for over 40 minutes. I waste my airtime daily holding and waiting to get through to a call centre agent for over 2 hours daily. This is truly unacceptable and no one seems to care at Hollard. To this day when I am lucky and get through to the call centre agent after holding for about 1 hour on the line, they always say my case is being worked on. A case being worked on for over 2 weeks? My emails and complaints are ignored!!

I have never experienced this kind of poor service at any other insurer, almost as if this is a **** and there is actually no employees there.