Pathetic Service from Hollard Insurance!

I was charged more than double my normal monthly premium with no explanation? Upon trying to contract Hollard customer service desk there is no response. I waiting 21 minutes on hold yesterday then I was so frustrated I put the phone down. With blaring irritating music in my ear the entire time. It is absolutely pathetic service and two issues in a row. Hollard, you must get your act together. For me things ran smoother with Regent. At least a phone was answered in less than 21 minutes. I await an urgent response on this complaint as it is useless to contact you directly.