Pathetic service from Finrite and Hollard

I lost my phone on the 14th of Dember and I submitted all the required documents. I was told that they are waiting for Hollard to respond and no response was received. In January I managed to get their supervisor's email address ( Buitumelo Thobela) who told me that my claim was cancelled by Hollard aand I should expect feedback from Hollard. After waiting for few weeks I lodged a complaint with Hollard and on the 12.01.20 I.received acknowledgement from Gugulethu Mbele stating that I will be contacted within 5 days on the 8th day I did follow up by email she did not respond. On the 9th day I phoned she said she has to follow up with finrite and she will get back to me, no communication thereafter. Two weeks back I sent an email to Guguletho cc Buitumelo still no feedback.

According to Finrite they are waiting for Hollard and Hollard is waiting for Finrite.. I don't know what to do next.