Pathetic Service from CourierIT and Hollard Cellphone insurance

<p>I am sending this message on behalf of my husband. But i would just like to let you guys know that we have received pathetic service from both CourierIT and Hollard Game Cellphone insurance. We had put a claim through Hollard Cellphone insurance and we are still waiting for our cellphone for almost 2 weeks now, which i feel is pathetic service. We had paid the access which is R400 to Hollard on the 26 May 2017, and we had sent them proof of payment. After the proof of payment they said we need to wait between 3-4 working days, so we had waited. My husband had then called them on the the Wednesday or thursday to find out what was the hold up. They had then told him the cellphone will be sent on Monday (spoke to Felix) the 5 June, but there was no phone yet, so he called again on the Monday, they said they will send it on the Tuesday (Spoke to Sizwe), the phone still hasnt come, so on tuesday he called them again and said that the phone will definetly be delivered on Wednesday, so today is Wednesday, and i called the courier company earlier today because my husband was on training and could not call the couriers, the lady Larna assisted me and she said to me that the phone will definetly be delivered today. So i waited till 3pm because Bronwyn and Larna mentioned that they will deliver between 10am and 3pm, So when i had called back at about 3:20pm Larna tells me that the truck had been hijacked. Which is not the clients problem now, and we cannot wait any longer for the cellphone. And she tells me that she will call me back to give me feedback if she can arrange for it to be delivered tomorrow and she didnot call me back, and when i called at 16:55 Bronwyn tells me everyone is gone home and that she cannot assist me. this is really frustrating, and pathetic service from Courier it and Hollard Game insurance. Because i had spoke to Tebe today to find out what else can they do and they said that they had already paid out for they phone and now it is the courier company's problem to deliver the phone to us, but he has put an escalation on our query, but we need the phone to be sorted out tomorrow the 8 June 2017. </p>