pathetic service from 3rd part claims division

<p>I have a claim with Hollard Insurance 3rd part claims which has been going on for 3 months.</p> <p>i have been dealing with a woman named Loriane Hawla is extremely unhelpful and whose attitude is shocking. she does not respond to emails timeously. she has been dragging her feet with my claims and takes 5 days or longer to respond to emails. when the broker tries to contact her she doesnt answer her ph. </p> <p>this is not TCF at all. I have asked for escalation procedure which she has ignored. I have cc'd senior members and still no response or feedback. </p>