LP
Leanne P
1 reviews | Active since Oct 2020
20 Oct 2020, 08:45
Pathetic service - even when escalating to a " Team leader"
POOR SERVICE!!! you hold on for more then 20- 40 minutes on a call - your "Team leader from head office Centurion Daphney Mvelase NEVER EVER returns your calls despite the messages you leave as none of the other consultants are able to assist you with a claim you lodged 1 month ago.
They sent out contractors that didnt know what they were doing orginally - clearly they do not authenticate service providers before adding them to the listing
right now ive been holding for 13:35 minutes - till the number i have dialled has been disconnected please try again
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Hollard Insurance's replyOfficial
21 Oct 2020, 11:50Hello Leanne Pretorius
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Hollard Insurance's reply21 Oct 2020, 11:50
Official
Hello Leanne Pretorius
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints