Pathetic Service

Received a policy renewal letter from Hollard in November stating that the premiums on my vehicle's comprehensive policy would be increasing by approximately 87% even though I have never had a claim against the policy. I decided to downgrade the policy to accident cover only and requested a revised premium. To date I have sent 3 emails to Hollard's client services, posted 1 message on the Hollard website as well as a complaint on the same website. I receive automated responses confirming that my emails/messages have been received and that a consultant will be contact me usually within 2 working days. I have yet to be contacted by a Hollard consultant. I spend most of the year overseas and am unable to visit a branch. I am at my wits end with this company and their atrocious service.