Pathetic service - Claim number : 865478 / 865464

I am writing this comment on behalf of my cousin who is in total shock as this is the second time that they have received such pathetic service from Hollard.Claim 1 for a fridge last year, client does everything, from finding service provider, getting the fridge there, getting the quote, paying and then Hollard yes ok we happy we will pay.<br> Claim 2: Friday for Hial damage to Vehicle and Contents ( Water Damage)On Friday last week, hail hit PMB very bad and their house flooded. Nothing could be done till Monday as Hollard again - cannot do anything on weekends, yet you pay them for a service? (laugh).Nedbank confirmed they could not help but they would on Monday and they did, claim already authorised for the structure and they await Hollard to come remove the items before they can commence work. Claim registered with Hollard on Monday and cousin advised that the assessor will be in contact with them within 24 hours. Its Thursday and nothing happened, now the claims advisor has asked my cousin to get her own assessor to assess flood damage? How can a husge insurer like Hollard ask the client to get their own assessor to assess flood damage?***!I think I to need to cancel my insurance