Pathetic service and Day light *******

<p>My sad experience with HollArd insurance, I took out an insurance on my new vehicle in January 2015 this being a vw polo 1.2 tsi highline. My vehicle had been ****** on the 06/08/2016. Upon reporting the incident to HollArd they want me to pay 13.9% for not mentioning an incident that happened in 2014 were I had reported an incident of my side mirror being bumped but hadn't claimed from my previous insurer. I am still not with a car and don't know when I will even be being paid out for insurance that I have took. The guys at HollArd have even gone to the extent of not adding leather seats on my claim even with me mentioning it. My friend who is with santam, had gotten paid within 6 days of her car being ******. I find this unacceptable from HollArd as they are trying every possible way to try n rob me for what I am insured for.</p>