Pathetic Service

I have an insurance with cellc administratored by world wide advisory servory and till today i havent received my new phone i spoke to Zanele who redused to give me her surname on the 13.01.2020 and Tshidiso the team leader who advised that my parcel was lost in transit and the complaint department will contact me today the 14.01.2020 but they didnt i called in and spoke to Minky Molepo the complaints consultant who was rude and not willing to understand my frustrations and she transfered me to the so called assitant manager Pearl majola who doesnt know anything about the insurance they administrate i was insured for R7500 and they giving me options of phones that are lesser than the value of my phone Zanele and Pearl dropped the line whilst i was busy with them and Minky is a rude complaints consultant Tshidiso a confused team leader so that whole floor is a circus no one knows what they are doing.