pathetic service

disgraceful service is what i am experiencing from cellc and Hollard insurance. i put a cellphone insurance claim through almost 3 weeks ago. going back and fourth as i wasn't given the correct instructions on what to do as it was a dual sim phone. i had to continuously call only to find out there were delays but no1 called me to advise me what action they needed me to take. Today i am told the request was sent to Hollard underwriters which can take 21 business days. are we not in the 21st century already? to be without proper cellphone so such a long period while we rely so much on technology these days is unacceptable. Can someone please please try and expedite this matter. if it cant be resolved via this platform kindly advise where to from here because this is pathetic.