Pathetic Service

I was involved in an accident on the 17 March 2016 called for road assistance which was very quick an my car was towed to Hallmark Loius Botha Avenue. From the 30 started to make a follow up with the insurance to find out the status of my claim and the car, I was told that they still haven't confirmed the accident with third party until I requested to speak to the manager on the 1st April by the name of Neo. I pleaded with him to push the agent Irvin to ensure that the claim gets approved and for them to send the car off to the chosen panel beaters to start workmanship on the car. <br> Today I was called by the panel beaters that they are still awaiting Hollard to provide them with the notice of release for them to collect the car and start working on it. My insurance doesn't call me, instead the panel beaters are the once concerned about my wellbeing. What kind of service is this? How many calls do I still need to make to you guys until someone takes ownership and do their work accordingly without being reminded of their duties? The courtesy car period is going to expire before my car gets fixed. Please get your act together and do your job.<br>