PATHETIC SERVICE

After many calls and emails to submit for a claim of retrenchment from Dec 2017, i am still not having any assistance from your claims department. Everyone is giving me a different story and keep advising to either send new documents or resend the documents. If i do not follow up almost on a daily basis, i would still be waiting to know what is required. My other claims from retrenchment for my creditors have all been approved and paid out already and yet i am still trying to submit my claim with Hollard. Why is that? Your consultants assistance are shocking! Yesterday when i called i was advised they had all the documents required and that it would take 5 days for feedback on my claim. Today i called and i was advised 30days and more documents are required. Between EDCON, VVM and HOLLARD, no one knows what they are doing or how I am suppose to submit my claim, which i have been querying for more than 6 months. I have requested in an email that a competent manager contact me. Lets see how long it will take for someone to assist me. I dont see why i must beg, plead, fight for assistance on MY INSURANCE, which i pay for, for instances like this!