Pathetic service

Item: Hollard Insurance
Rating: 1
Author: Kavita N

Hollard insurance has the worst customer service in history. They hold the customer accountable for the errors that are made by their staff. Their managers are never available. The call centre advise that the customer should continuously call in and hope that the get in touch with the manager that tried to assist. The feedback is inconsistent and it seems like the agents do not understand their systems and processes.

Helpful (0)

Replies (2)

Hollard Insurance's replyOfficial

26 Jul 2018, 15:00

Hello kavithan45

Thank you for contacting us.

I am sorry your experience prompted you to contact us with a complaint.

Please refer to the email sent to you and respond accordingly.

Kind Regards

Lynne Lawrence

***

Hollard Insurance's reply26 Jul 2018, 15:00

Official

Hello kavithan45

Thank you for contacting us.

I am sorry your experience prompted you to contact us with a complaint.

Please refer to the email sent to you and respond accordingly.

Kind Regards

Lynne Lawrence

***

Kavita N's updateReviewer Update

26 Jul 2018, 16:51

Thank you for the response however I cannot understand why Hollard staff has problems giving out their contact details.

Kavita N's update26 Jul 2018, 16:51

Reviewer Update

Thank you for the response however I cannot understand why Hollard staff has problems giving out their contact details.