CR
Charlotte R
1 reviews | Active since Nov 2015
26 Nov 2015, 21:02
Pathetic service
I took a cellphone insurance with Hollard which covers accidental loss. My phone was ****** on the 1st November and have not received any communication from them.<br> <br> When I lodged the complaint, I was told that it was neglect, people please that's why I took the cover for such incidents. Your service is pathetic, lack of client feedback. <br> I won't recommend Hollard to anyone.
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Hollard Insurance's replyOfficial
27 Nov 2015, 09:52Hello Charlotte01,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply27 Nov 2015, 09:52
Official
Hello Charlotte01,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***