Pathetic Service

My vehicle was towed by Hollard Road side assist on the 27 November ( what great service) from the beginning of the call to when my vehicle was booked in. Before towing my vehicle the consultant even got hold of claims and she confirmed the vehicle can be towed to any garage. The vehicle was towed to a car dealer on arrival the manager called several departments to get their branch listing for Hollard. The 29th November I get a call from the car dealer advising that he has no joy in having their company registered and been referred from pillar to post. On the 30 November I then took it upon myself to try get the matter resolved by contacting Hollard myself.... After been transferred from pillar to post I eventually spoke to a consultant the 01 December and forwarded all the required documents. On the 04 December there had been no communication by midday I got hold of complaints they conferenced called claims they advised there is still outstanding documents I submitted. 05 Decemeber I get and communication the documents that was submitted the day before is still outstanding . The consultant calls me asked for the very same documents now request additional documents I explain to her the huddles facing she calls back transfers the call to her superior John Odendaal( manager) who is very rude on the phone I explained my huddle he basically says to bad I cant do for you what I cant do for others and reminds me the calls are recorded he will submit the claim as he sees fit and it will get declined and tough. Through my claiming process there has bee no customer service, no returning of calls follow ups a load o bad attitudes. It has been pathetic service rendered worse than that offered by our government departments.