pathetic service

Registered household content claim late March 2015. Claim approved 1 April 2015. Hollard allocated a service provider to conduct repairs to my television set - Sol Appliance Services - I paid my excess 7 April, following collection of the tv. To date my claim has not been finalised. Service provider allocated does not respond to e mail enquiries. Hollard clm team are of no assistance as they are copied in on all my enquiries. These are the clms administrator Nishal and clms manager Sandy. Eventually referred mail directly to Sandy 8 May for intervention no response. Called her on 26 May and she promised to have resolution before end of the day, still waiting for that call. Considering this, it does not seem as though Hollard value there customers.