dD
daniel D

1 reviews | Active since Apr 2017

28 Apr 2017, 08:58

Pathetic service

<p>I was in an accident in February and the other parties insurance require a no claim letter. I have been struggling to get a letter stating that I will not be claiming from Hollard for damages for the other parties insurance, but with no success. I have been wasting airtime and money every day, registering a claim that is never registered and the letter never sent to me. I am very dissapointed in your service and business tactics, as I have been paying my policy every month diligently and on time and this is how you treat your clients. </p>

0
Replies (4)
Hollard Insurance
Hollard Insurance's reply28 Apr 2017, 15:39
Official

Hello Daniel

I am sorry to hear about your unfortunate incident and the struggle you have experienced in obtaining a no claim letter.

Our claims department confirms that the letter has been sent to you this morning. We apologise for the frustration this has caused and will look into the matter the led to the service failure.

Take care,
Regards

Waheeda Namlall

Group Complaints Management

Hollard Insurance
Hollard Insurance's reply28 Apr 2017, 15:40
Official

Hello Daniel

I am sorry to hear about your unfortunate incident and the struggle you have experienced in obtaining a no claim letter.

Our claims department confirms that the letter has been sent to you this morning. We apologise for the frustration this has caused and will look into the matter the led to the service failure.

Take care,
Regards

Waheeda Namlall

Group Complaints Management

Hollard Insurance
Hollard Insurance's reply28 Apr 2017, 15:40
Official

Hello Daniel

I am sorry to hear about your unfortunate incident and the struggle you have experienced in obtaining a no claim letter.

Our claims department confirms that the letter has been sent to you this morning. We apologise for the frustration this has caused and will look into the matter the led to the service failure.

Take care,
Regards

Waheeda Namlall

Group Complaints Management

Hollard Insurance
Hollard Insurance's reply28 Apr 2017, 15:40
Official

Hello Daniel

I am sorry to hear about your unfortunate incident and the struggle you have experienced in obtaining a no claim letter.

Our claims department confirms that the letter has been sent to you this morning. We apologise for the frustration this has caused and will look into the matter the led to the service failure.

Take care,
Regards

Waheeda Namlall

Group Complaints Management