jvdm
johan van der merwe
1 reviews | Active since Nov 2014
24 Feb 2015, 16:09
pathetic service
Lodged a claim on 22 december regarding my house being flooded due to heavy rain..Contractor submitted report and quote on 2nd of January and up to now NO work has been done..Spoke to contractor on 24 february and they say they have not recieved any feedback on the claim!!!
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Hollard Insurance's replyOfficial
25 Feb 2015, 09:17Hello vannemerwe,
Thank you for notifying us of your experience with our claims department. We are sorry to hear about your unfortunate incident.
We sincerely apologise for the delay in finalising your claim. The matter is being investigated and a claims agent will be in contact with you shortly to provide feedback on your claim.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Please feel free to contact me should you require further assistance.
Lynne Lawrence
Complaints Management
***
Thank you for notifying us of your experience with our claims department. We are sorry to hear about your unfortunate incident.
We sincerely apologise for the delay in finalising your claim. The matter is being investigated and a claims agent will be in contact with you shortly to provide feedback on your claim.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Please feel free to contact me should you require further assistance.
Lynne Lawrence
Complaints Management
***
Hollard Insurance's reply25 Feb 2015, 09:17
Official
Hello vannemerwe,
Thank you for notifying us of your experience with our claims department. We are sorry to hear about your unfortunate incident.
We sincerely apologise for the delay in finalising your claim. The matter is being investigated and a claims agent will be in contact with you shortly to provide feedback on your claim.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Please feel free to contact me should you require further assistance.
Lynne Lawrence
Complaints Management
***
Thank you for notifying us of your experience with our claims department. We are sorry to hear about your unfortunate incident.
We sincerely apologise for the delay in finalising your claim. The matter is being investigated and a claims agent will be in contact with you shortly to provide feedback on your claim.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Please feel free to contact me should you require further assistance.
Lynne Lawrence
Complaints Management
***