nL
naeem L
1 reviews | Active since Nov 2012
26 Sept 2024, 12:38
Pathetic serive delivery
1. I cannot speak to a consultant at hollard claim department as they keep putting me throught to the wrong department . 2. My broker is not taking my calls 3. I have an emergency repair and no one is assisting me , not the broker nor hollard. 4.I cannot use water as my emergency repair is not fixed due to non assistance from the broker and unable to reach hollard claim or complaint department
Helpful (0)
Replies (3)0
Replies (3)
Hollard Insurance's replyOfficial
26 Sept 2024, 13:13 Hello Naeem
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply26 Sept 2024, 13:13
Official
Hello Naeem
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
nL
Subject: Urgent: Outstanding Water Leak Claim - Policy number pgp09542
Dear Tinah Mawunda,
Re: Outstanding Claim - Water Leak Repair
I am writing to follow up on my claim regarding the water leak issue that I reported on 26 September 2024 through Hello Peter. It has now been more than five working days since my initial complaint, and despite numerous emails and invoices submitted, my claim remains unattended.
To date, the emergency water leak remains unfixed, causing further damage and inconvenience and further running up my water bill account.. I have sent the invoice to my broker, requesting authorization to proceed with the repairs, but unfortunately, I have received no assistance or guidance on how to proceed.This emegency repair is more then 3 weeks.
I kindly request that you expedite this matter and provide a clear timeline for resolution. I would appreciate it if you could also inform me of the necessary steps to ensure that my claim is processed and resolved without further delay.
naeem L's updateReviewer Update
04 Oct 2024, 10:23Subject: Urgent: Outstanding Water Leak Claim - Policy number pgp09542
Dear Tinah Mawunda,
Re: Outstanding Claim - Water Leak Repair
I am writing to follow up on my claim regarding the water leak issue that I reported on 26 September 2024 through Hello Peter. It has now been more than five working days since my initial complaint, and despite numerous emails and invoices submitted, my claim remains unattended.
To date, the emergency water leak remains unfixed, causing further damage and inconvenience and further running up my water bill account.. I have sent the invoice to my broker, requesting authorization to proceed with the repairs, but unfortunately, I have received no assistance or guidance on how to proceed.This emegency repair is more then 3 weeks.
I kindly request that you expedite this matter and provide a clear timeline for resolution. I would appreciate it if you could also inform me of the necessary steps to ensure that my claim is processed and resolved without further delay.
nL
naeem L's update04 Oct 2024, 10:23
Reviewer Update
Subject: Urgent: Outstanding Water Leak Claim - Policy number pgp09542
Dear Tinah Mawunda,
Re: Outstanding Claim - Water Leak Repair
I am writing to follow up on my claim regarding the water leak issue that I reported on 26 September 2024 through Hello Peter. It has now been more than five working days since my initial complaint, and despite numerous emails and invoices submitted, my claim remains unattended.
To date, the emergency water leak remains unfixed, causing further damage and inconvenience and further running up my water bill account.. I have sent the invoice to my broker, requesting authorization to proceed with the repairs, but unfortunately, I have received no assistance or guidance on how to proceed.This emegency repair is more then 3 weeks.
I kindly request that you expedite this matter and provide a clear timeline for resolution. I would appreciate it if you could also inform me of the necessary steps to ensure that my claim is processed and resolved without further delay.
Hollard Insurance's replyOfficial
04 Oct 2024, 12:04 Hello Naeem
Your message has been forwarded to the complaints handler.
Regards
Hollard Insure Customer & Broker Experience team.
Your message has been forwarded to the complaints handler.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply04 Oct 2024, 12:04
Official
Hello Naeem
Your message has been forwarded to the complaints handler.
Regards
Hollard Insure Customer & Broker Experience team.
Your message has been forwarded to the complaints handler.
Regards
Hollard Insure Customer & Broker Experience team.