Pathetic Response Times and Service

<p>My house was struck by lightning on 2 November 2016 doing some damage covered by building insurance. On the 3rd, I started the claims process. An assessor was sent out on the 9th and I received a SMS stating that the assessment report was filed on the 11th. </p> <p> </p> <p>Now, due to the damage done by the strike (it destroyed my earth leakage), I had to get an electrician out for repairs on the 3rd without consent from the insurance. </p> <p> </p> <p>By the 6th of December, I've had no feedback regarding the claim at all and I phoned to enquire regarding the status of the claim. I was informed that the claim has been approved in full and that for some reason or another it has not been released yet and that they will follow up and get it sorted. By the 13th, I've had zero feedback and zero response. I phoned again. This time I got into contact with the person responsible for handling my claim. I was assured That she is releasing the claim as we speak and that it would reflect in my account within 2-3 business days. I even have an email stating such. And once again by the 21st of November, nothing.</p> <p> </p> <p>Now I have a supplier which has performed work and has not been paid after more than 30 days.</p> <p> </p> <p>All-in-all, this is some of the most pathetic service that I have ever received from any company with a whole bunch of empty promises. Seems that the normal rule applies here where they will cancel your policy without so much as a second glance on nonpayment of premiums, but when they are required to deliver the services you contracted to them, lack of delivery is acceptable.</p>