Pathetic or none Response to Emails and Phone from Staff and the Calls Claim Procedure is awful and long

<p>I have cancelled my insurance with Hollard and would Never insure anything again with such a company!</p> <p>As a working professional and mother of children I need my phone on a daily base, the cell phone claim through Edgars alone took over a week before it was authorized, who can wait that long for a new phone???</p> <p>I could not. Instead I walked into the next store and bought a new Iphone myself and requested a cash settlement. The idiotic and disorganised responses from Hollard are unbelievable and just proof that insuring with them is just a waste of time, no customer service!</p> <p>Since now three months I am emailing and calling requesting management to return my emails or calls, nothing, they either in a meeting or not available, what kind of insurance company is that???</p> <p>The one response I received from Hollard is cryptic and raises the question if that person can even speak English.</p> <p>As am matter of principal I will take legal steps and report this to the Ombudsman, I hope everyone does!</p>