Pathetic Hollard Service

I have submitted 2 hospital claims on 17 Jan 2019.When I phone to follow up I am told that it has not been captured yet.When I phoned again they tell me that there is no such policy numbers on their system??!! The debit my account religiously on a monthly basis but oh boy don't dare to suibmit a claim!To give you an idea ..have spoken to a Puleng,a team Leader nogal! A Lee-anne Swarts ,then to a Chrizelda,to a Siphopkazi and to a Didibona.Most promise to phone back before COB never to happen!Can't speak to Managers as they won't put you through to them.So where does that leave the customer????