DJ
Doris J
1 reviews | Active since Aug 2013
26 Nov 2018, 09:23
Pathetic Hollard
If you want to take out a company which has a thousand excuses when it comes to paying money back, which they were not authorized to do from the start, then you go to HOLLARD. This is the most pathetic institution that i have ever corresponded with. They don't answer emails, they do not phone you back. They take money out of you bank without any authorization and then they have thousand excuses why they are not able to refund. I will never ever in my life take out any policy or insurance with Hollard and i will definately not recommend it to anyone. I don't even want to think what happens to customers that they must pay millions out to......... Poor customer service!!! Pathetic is a understatement!!
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Replies (3)0
Replies (3)
Hollard Insurance's replyOfficial
26 Nov 2018, 11:06Hello Doris
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Please refer to the email sent to you requesting your policy number to enable us to investigate.
Kind Regards
Lynne Lawrence
***
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Please refer to the email sent to you requesting your policy number to enable us to investigate.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply26 Nov 2018, 11:06
Official
Hello Doris
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Please refer to the email sent to you requesting your policy number to enable us to investigate.
Kind Regards
Lynne Lawrence
***
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Please refer to the email sent to you requesting your policy number to enable us to investigate.
Kind Regards
Lynne Lawrence
***
DJ
Doris J's updateReviewer Update
03 Dec 2018, 13:31And still i have not received any correspondense from Hollard. I received the email on the 26th of November from Lynne, i rep**** on the 27th of November and today is the 3rd of December. No feedback, no response and no refund still nothing was resolved. So this says to me that they are not bothered nor interested to resolve customers queries so the nightmare continues... Terrible!!!
DJ
Doris J's update03 Dec 2018, 13:31
Reviewer Update
And still i have not received any correspondense from Hollard. I received the email on the 26th of November from Lynne, i rep**** on the 27th of November and today is the 3rd of December. No feedback, no response and no refund still nothing was resolved. So this says to me that they are not bothered nor interested to resolve customers queries so the nightmare continues... Terrible!!!
DJ
Doris J's updateReviewer Update
06 Dec 2018, 11:16Today is the 6th of December and still no response, refund or even just some answers as to what the excuse this time is from Hollard or for Lynne Lawrence... The nighmare still continues....
DJ
Doris J's update06 Dec 2018, 11:16
Reviewer Update
Today is the 6th of December and still no response, refund or even just some answers as to what the excuse this time is from Hollard or for Lynne Lawrence... The nighmare still continues....