Pathetic HOLLARD

Item: Hollard Insurance
Rating: 1
Author: Maurice F

I had a minor bumper bashing last Friday and on the weekend registered my claim online with a promise that Hollard would call me on Monday. Waited until 13:00 with no call from Hollard. I then decided to give them a call. After spending 10 minutes sending me from pillar to post I was kept on hold for another 5 minutes. Finally decided to give up. I'll get my broker to deal with Hollard's pathetic service, after all that is why I pay them.

I changed to Hollard after being many years at Santam. Once this claim has been settled I'll be going back to Santam or maybe give Outsurance a try.

Helpful (0)

Replies (2)

Hollard Insurance's replyOfficial

14 Aug 2018, 09:27

Hello Maurice

Thank you for contacting us.

I am sorry your claims experience prompted you to contact us with a complaint.

Our team will be in contact with you to assist with your claim.

Kind Regards

Lynne Lawrence

***

Hollard Insurance's reply14 Aug 2018, 09:27

Official

Hello Maurice

Thank you for contacting us.

I am sorry your claims experience prompted you to contact us with a complaint.

Our team will be in contact with you to assist with your claim.

Kind Regards

Lynne Lawrence

***

Maurice F's updateReviewer Update

14 Aug 2018, 13:30

Well done to Hollard, I got a call from them and they apologised for the bad service. I'm impressed that they made the time to contact me, a lot of companies out there do not bother.

Maurice F's update14 Aug 2018, 13:30

Reviewer Update

Well done to Hollard, I got a call from them and they apologised for the bad service. I'm impressed that they made the time to contact me, a lot of companies out there do not bother.