1 reviews | Active since Jul 2011
Pathetic customer service
Hi, On the 9th July I requested the following information from Hollard. "Previous insurance policy schedule including 3-5 years written claims history " I have not received anything even after lodging a formal complaint.
Hollard Complaint Reference: HOL-256269-07 24 Date Received:18 July 2024 Policy / Claim Number: *** /
Now I wish to cancel my policy and I am getting the runaround. I contacted ***they said my policy doesn't exist on their system. I was asked to call Hollard direct ***). Spoke to Susan who said I must call the DBN branch ***) to which goes unanswered. It's interesting how Hollard can debit my account every month (HOLLARD ETDO***C52152) but no one can can provide the policy information. I've had enough of this incompetence and need to cancel this policy.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
I am yet to be contacted regarding this matter. Today is the 22/08/24. I have followed your complaints procedure which has resulted in no feedback/update from Hollard. Should I not receive a confirmation by tomorrow 23/08/24 that my policy is cancelled I will be instructing my bank to the stop the debit orders for this policy. I believe Hollard has had ample time to resolve my request. I reserve my rights to lay a formal complaint to the Ombudsman given how this matter has been handled.
Regards
I am yet to be contacted regarding this matter. Today is the 22/08/24. I have followed your complaints procedure which has resulted in no feedback/update from Hollard. Should I not receive a confirmation by tomorrow 23/08/24 that my policy is cancelled I will be instructing my bank to the stop the debit orders for this policy. I believe Hollard has had ample time to resolve my request. I reserve my rights to lay a formal complaint to the Ombudsman given how this matter has been handled.
Regards