Pathetic contact centre experience

I am utterly guttered and traumatized by the experience I have had with The MotorXtender contact centre. I cannot believe that in this day and age there is still such blatant disregard for your clients. Never ever in my whole adult life have I experienced such terrible service delivery. It has been made very clear that my business is not valued. I have been trying to speak to a supervisor or manager since the 3rd of May not one has called me back. Yesterday alone I called 3 times and still no one has bothered to call me back instead, on the call I made this morning, I was told that they only respond to emails. After going through a traumatic experience being stuck on the freeway on saturday night, I now have to go through more trauma caused by my insurance company. I regret the day I took out any cover from you guys.