Pathetic claim customer service

I submitted a claim for my iPhone that was ****** on the 3rd of July 2024. I didn't hear from them for a week until I decided to phone them and do a follow up myself, only to be told that my claim was never submitted. ***?!!? The consultant I spoke to told me she would submit it and someone would get back to me.

I received a phone call from a Nduduzo, only to be told that I put the incorrect IMEI number on the claim form. I explained to him that the IMEI number I put on the claim form was the one that had my cell c esim inserted and that's the one that was blacklisted. He advised it had to be the same one that is listed on the policy schedule. I asked him to send me the forms so I can do this.

I sent the form back to them. The next day I get an email asking to send the affidavit copy of my ID and complete the second and third page of the claim form AGAIN.

I did this. Now almost a month later and I'm still waiting for it to be approved. Whenever I call to get feedback then I get told "it's sitting with our assessors so they are unable to assist. I should call back next week"

My last two claims weren't this tedious and complex but probably because I was a contract customer at the time. Now because I'm a prepaid customer, I'm getting the run around as if I haven't been debited every single month since the start of this policy in January 2024.

You guys are very quick to take my money but when it comes to claiming then you drag your feet in giving us decent customer service.