Pathetic

I took up funeral policy 2015 called asking about cash back between 2*** agents advising me I will get it after 5 years in August, this year they say my policy do not have the benefits, I requested calls to prove I was being mislead all these years, they close my complaints with telling me that my policy don't have the benefits, not by providing calls as per request. I am very irate and upset this has been going on from August logged so many complaints no one takes responsibility.