Pathetic!

I crashed my car last month and hollard took their time to fetch my car and access it then were very quick to write it,but then when I came time to claim this is where all the headaches started. I had to fight with people every day over when they going to pay the bank and then to get a settlement amount was another story and I had to run around and get documents for them! This has been going on for almost two weeks now and then I get told today when I need to claim my shortfall they are using a 3rd party and they only have been notified today because I phoned them about it,surely if you paying one person they should surely communicate with this 3rd party but that is not the case as I've been told so now I have to wait another week to get my new car,which is not hollards nor this 3rd party's problem! When they phone you to sign up with them they say yes yes we are a good company and this and that but when I comes time to claim and when you need something then there are always stories and take their time! Most pathetic insurance company to ever deal with. Hope other people stay away from them and save yourself the headache