Over 3 months to finalise a claim

My father has a policy with Hollard Insurance. He was involved in an accident in which he lost his life on the 01st of May 2018. Hollard was made aware of the incident on the same day by the recivery company on scene. Till today we have only received word that the claim was approved on the 17/07/2018 and then nothing! I have called and the claims consultant Thandekile has still to return my calls. Over 3 months and still no closure on this horrible incident. Please care enough to improve your turn around times Hollard. Disappointing