Ooba and Hollard ********** service

********** service received from Ooba Insure and their partner Hollard. I lodged a claim 4 weeks ago, with tiles in my kitchen popping out. They are my home owner’s insurance providers and is supposed to sort this out.

After three weeks I had to start bugging them to get a response on my claim. Then my claim was declined on grounds of improper installation. And this was after they didn’t even send an assessors to my house. They simply sent a contractor to come and quote for the work and then suddenly declined the claim when I started pressuring them for an answer. No proper assessment done and now they claim that the damage was due to improper installation. How would you even know this Ooba or Hollard or whichever one of your multi layer of companies you are using to ***** your clients money.

I hope someone else can learn from my mistake and rather go with proper home owner’s insurance from your bank and not from the ***** bond originators.