One of the most unprofessional and *********** insurance company

Well i am still waiting for feedback, the worst insurance there can be and the people trying to assist are not trained and does not know anything at that place.

a few years ago, my place were broken into, Hollard replaced the TV, i have no idea where the TV were bought, because their instruction were they will replace it them self from the company they are using.

December, i switch on the TV nothing wants to work, i took it to a LG repair place, and they just said it looks like the LED from the TV is gone. I do not have the documents, so i can not contact LG about the warrantee on the TV because i have no idea where it were bought in the first place.

I contacted my broker and explain what is going on, he said, get a quote, i said the guy said will cost about R1,900 to replace the LED on the TV, but it is December and no one will be open for the parts, only December. he also mention that the someone from Hollard will check the TV.

January come and i contact the broker, and i completed the claim form. So ask the questions what happens, explain, on the paper, now the feedback, they only replace TV or fix if it is proven that it is thunder that is the cause , i pay a dam insurance every month, and that is what you pay your premium for. then i had to hear it is my responsibility to get a diagnostic test done that is costing R500 rand and then they will let me know if they will replace it, i already had to replace my TV that cost me R4500 so why in the world will i have another expense of R500 that is not refundable, where is the service of Hollard, you have the experts, you replace the TV in the first place if a tv cant even last 5 years did hollard get a cheap deal for TVs that have defects etc i will not know.

so i have complained on the website of hollard, when a lady called me, said she cannot assist me, because i am not on their system, she have no idea who i am, said really every month a debit order is going off from my account.

i keep on being send a paper to agree the new policy of hollard and i said no i am not accepting the new terms, because they are pathetic, i am still waiting for the broker to give me options of better insurance.

this lady also said, she will give it through to another department, it is now 14 March, still no word from Hollard, what pathetic service, what pathetic insurance are you, peoples money is good enough, but when something brakes, o sorry we cant replace, sorry we cant assist you with your query, but not questions just yippee at the end of the month, lets take her premium off, LOL, she pays but actually for nothing.