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charmaine M

1 reviews | Active since Aug 2016

30 Aug 2016, 12:57

NOW AWAITING PAYMENT

<p>i really think that Finrite is failing me , last week , Tebogo called me and promised me that i will be refunded for the tablet within 48hrs , then an hour later on that day i recieved an email stating i will be paid in 72 hrs , fine i waited , i even told them to cancel that policy because while i was struggling to get a new phone from them i decided to buy myself another phone which is insured with them too. to my surprise they have debited my account for their monthly preimuim. now 72hrs has passed , nothing from finrite , i sent an email and i called them this morning but theres no reply . Finrite has failed me as a customer and i feel its useless to continue doing business with them i am not happy at all.</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply30 Aug 2016, 14:23
Official

Hello charmzagp

I would like to thank you for contacting us regarding your experience.

I am sorry that you haven't received your refund yet as promised.

Our Team will be in contact with our administrator to ensure that yourcomplaint is resolved.

Kind Regards

Lynne Lawrence

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